Troubleshooting FAQs

StreamVu is here to answer any of your questions and provide you with quality support.

Please refer to our FAQ’s below. If you are unable to find the answer to your question, please contact us.

In the StreamVu Producer Portal, select the Start Streaming tab.

Follow the instructions to be registered and broadcasting in no time.

Typically, buffering is a direct result of Internet upload limitations. Internet connection speeds can drop depending on traffic levels. Some Internet providers offer plans with a maximum level but only guarantee a percent of that number. Determine what your guarantee is and do not set your broadcast rate higher than your guarantee.

The StreamVu player can be embedded on most websites. The embeddable iFrame codes provided allow you to customize your player before pasting it into the HTML editor on the site where you the video player displayed.

Pre-roll means that the Producer Station does not have a video feed going in. Check the Producer Station to make sure that the Video light is on. You may need to Stop and Start the Producer Station once the Video feed is secure.

Offline means that the Producer Station is not communicating with StreamVu servers over the Internet. Things to look for:
1. Make sure your encoder's Ethernet cable is plugged into an active port on your network. A quick way to do this is to plug a laptop into the same port to see if you can reach a web page outside your network.
2. Some facilities have firewalls in place to protect their network. Check with the network administrator to ensure that the ports are open for outbound video traffic.

For your live broadcast, we suggest 750 Kbps or higher upstream bandwidth to ensure a high quality stream. In most cases, using a lower setting will allow you to get by, but we don’t recommend it.

You can test your connection speed here: http://speedtest.net

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In addition to your own original programming, you can use content you have licensed and existing copyright-free content on your broadcast. It is your responsibility to make sure the content you broadcast contains no copyright infringements.

Refer to StreamVu’s Terms and Conditions for details.

StreamVu does not limit viewer access. You can broadcast to one viewer or ten’s of thousands of viewers.

To retrieve your password, click the Login button and then on the Password? button. Enter your email address and a temporary password will be sent that you can use to log in. You will then be able to update your password in the Edit Profile section of StreamVu.

StreamVu does not require a specific type or speed of Internet connection to facilitate a live broadcast via the network. The StreamVu architecture allows for broadcasts in the kbps range to the Mbps range. The Producer is in control of the quality of the live broadcast based on the speed and robustness of Internet connectivity from the event. If you have viewers with limited bandwidth, you can drop the quality of the broadcast by inputting a lower bitrate setting. StreamVu recommends that you do not go below 250 kbps.

You can change your password from the Edit Profile tab of the StreamVu Producer Portal.

Streaming LIVE to Flash-based mobile devices and iOS devices is now possible for live broadcast using StreamVu. Depending on the make/model/firmware, Android devices are also supported.

To broadcast in 16:9 resolution you will need to use an HD Producer Station. In the Producer Station Control tab, you can select your input connection and set the output resolution.

No. As a StreamVu Producer you control your content.

There isn’t a charge to create a Producer account, although there is a monthly network fee. If you want to broadcast live events, you must purchase a Producer Station. Please contact a member of our sales team for more information.

Yes. There are monthly network fees depending on your Account Type. This enables you to be connected to the StreamVu system and utilize our services.

Our Terms & Conditions are not time restrictive; you can cancel service at any time.

No. You do not need to install any software in order to broadcast a live event. The Producer Station is a self-contained, plug-and-play device.